FAQ

We offer a comprehensive range of premium motorcycle gear engineered for performance and style. Our collections include:

• Protection: Airframe Pro & Domain helmets, Field Armor, Gloves
• Apparel: Elsinore Jackets, Jerseys, Mens Pants, Casuals
• Accessories: Icon Bags, Communicators, Footwear
• Specialized Gear: Airflite, Airform, and more

Each product is built with the rider in mind, blending safety, durability, and contemporary design.

We provide detailed size charts for each product category on the individual product pages. For helmets, measure the circumference of your head about 1 inch above your eyebrows. For jackets and pants, refer to your standard clothing size and check the specific garment measurements. If you’re between sizes, we recommend sizing up for comfort with base layers or armor. Still unsure? Our rider-support team can offer advice based on your measurements and riding style.

Absolutely. Our gear is engineered for diverse riding disciplines:

• Urban Commuting: Casuals, Domain helmets – style meets daily protection.
• Weekend & Adventure Riding: Elsinore jackets, Field Armor, Pants – versatile protection for longer journeys.
• Track & Performance: Airframe Pro helmets, specialized Gloves and Footwear – designed for high-performance demands.

Product descriptions specify the intended use to help you make the perfect choice.

We offer secure checkout with major payment options: Visa, MasterCard, JCB, and PayPal. All transactions are encrypted and processed securely. We do not store your full payment details on our servers.

While you can check out as a guest, creating an account allows you to:

• Track your order history and status easily.
• Save your shipping details for faster future checkouts.
• Manage returns and communicate with support.

Account creation is quick, free, and enhances your shopping experience.

We aim to process orders quickly to get your gear to you fast. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We can only make changes if your order hasn’t yet entered the packing stage (typically within a few hours of ordering).

We ship worldwide to riders across the globe, excluding a few remote or restricted areas. From our HQ in Manchester, US, we offer two rider-focused shipping routes:

• Express Option (Standard Shipping): $12.95 USD via DHL or FedEx. Door-to-door tracking. Transit: 10-15 business days after dispatch. Ideal for riders who want a balance of speed and reliability.
• Economy & Free Shipping: FREE on all orders over $50 USD via EMS. Transit: 15-25 business days after dispatch. Perfect for planned upgrades or seasonal shopping. Orders under $50 incur a calculated shipping fee at checkout.

All orders are kitted and checked within 1-2 business days before dispatch.

Once your order ships from our HQ, you will receive a confirmation email containing a tracking link. Click this link to follow your gear’s journey right to your doorstep. If you have an account, you can also view tracking information in your order history. For any issues with tracking, contact our support team.

Our displayed prices cover the product and shipping cost only. For international orders, customs duties, import taxes, or other fees are the responsibility of the recipient, as determined by your local authorities. These are not collected or controlled by RideIcon Shop. We recommend checking with your local customs office for potential charges.

We stand by our gear and want you to be completely satisfied. Our 15-day return policy starts from the date of delivery. Items must be unused, in original packaging, with all tags attached. Initiate a return by contacting our customer service team at [email protected]. Once approved, we’ll provide instructions for return shipping. Please note that return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

We pack every order with meticulous care. However, if your gear arrives damaged or has a manufacturing fault, please contact us within 48 hours of delivery with photos of the damage and your order number. We will arrange a replacement or refund immediately and cover all associated shipping costs. Your satisfaction and safety are our priority.

Yes. To exchange an item for a different size or color, please initiate a return for the original item as per our return policy. Once we receive it, you can place a new order for the desired item. For a streamlined process, you may place the new order immediately and we will process the refund for the returned item upon its receipt. For assistance with exchanges, contact our rider-support team.