Privacy Policy

Last Updated: January 1, 2025

At RideIcon Shop (www.motorgearoffer.com), we engineer premium riding gear for urban commuters, track enthusiasts, and riders worldwide. Just as we build our Airframe Pro helmets and Elsinore jackets with precision, reliability, and the rider in focus, we approach your privacy with the same commitment to security and transparency. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit our website, make a purchase, or interact with our services.

By using the RideIcon Shop website, you consent to the data practices described in this policy. If you have any questions, our rider-support team is ready to assist.

1. Information We Collect

To provide you with a seamless, secure experience—from browsing to gearing up—we collect information that you provide directly and data collected automatically.

A. Information You Provide:

• Identity & Contact Data: Name, email address, shipping/billing address, phone number when you create an account, place an order, or contact support.
• Payment & Transaction Data: Payment method details (processed securely by our certified partners like Visa, MasterCard, JCB, PayPal). We do not store your full payment card details on our servers.
• Account & Preference Data: Login credentials, order history, saved shipping addresses, product preferences (e.g., selections in Mens, Footwear, Jackets categories).
• Communication Data: Correspondence with our rider-support team via email (e.g., [email protected]).

B. Information Collected Automatically:

• Device & Technical Data: IP address, browser type, operating system, device identifiers.
• Usage & Browsing Data: Pages viewed, time spent on site, referral URLs, interactions with menus (e.g., Airflite, Field Armor, Helmets) and products.
• Cookie & Tracking Data: See Section 6 below for detailed information.

2. How We Use Your Information

We use your data with the precision and purpose befitting a brand built for riders:

• To Process & Fulfill Orders: To complete your purchase, arrange shipping (including Express or Economy options), send order confirmations, and provide customer support from our HQ at 99 Summer Street, Manchester, US 06040.
• To Secure Transactions: To verify payments, prevent fraud, and ensure all transactions are protected with industry-standard encryption.
• To Enhance Your Ride: To personalize your experience, recommend gear (like Bags or Gloves that match your style), and streamline future checkouts with saved details.
• To Communicate: To send service updates, respond to inquiries, and (with your consent) inform you about new collections, such as Domain or Communicators.
• To Improve Our Site: To analyze website performance, optimize menu layout, and ensure our platform is as robust as our Field Armor.
• To Comply with Laws: To meet legal obligations, including tax and customs requirements relevant for our global riders.

3. Sharing and Disclosure of Information

We treat your data like we treat our riders: with respect and protection. We do not sell your personal information. We may share data only in these rider-focused circumstances:

• Trusted Service Providers: With partners who perform services on our behalf, such as payment processing (Visa, MasterCard, PayPal, JCB), shipping carriers, and IT security services. These partners are contractually bound to protect your data.
• Legal & Safety Requirements: If required by law, regulation, or legal process (e.g., court order), or to protect the rights, safety, and security of RideIcon Shop, our riders, or the public.
• Business Transfers: In connection with a merger, sale, or transfer of assets, where customer information may be transferred as a business asset, with notice provided.
• With Your Consent: In any other circumstance where we have obtained your explicit permission.

4. Data Storage and Security

Security isn’t an add-on; it’s engineered into everything we do.

• Global Storage: Data is stored on secure servers located in the United States and other jurisdictions where our service providers operate.
• Industry-Standard Protection: We implement technical and organizational measures, including 256-bit SSL encryption and compliance with the Payment Card Industry Data Security Standard (PCI DSS), to protect your data against unauthorized access, alteration, or destruction.
• Payment Data: Your full payment details are handled directly by our certified payment partners. We store only the minimal information necessary for order processing and support.
• Data Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

5. Your Rights and Choices

You have control over your information, just as you have control on the road. Depending on your location (including under regulations like GDPR for European riders), you may have the right to:

• Access & Portability: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate data in your Rider Account.
• Deletion: Request deletion of your personal data, subject to legal limitations.
• Opt-Out: Unsubscribe from marketing communications by clicking the “unsubscribe” link in any email.
• Restrict Processing: Object to or limit how we use your data in certain circumstances.
• Account Management: Access, update, or delete your Rider Account information anytime by logging in.

To exercise these rights, contact us at [email protected]. We will respond within a reasonable timeframe and may need to verify your identity for security.

6. Cookies and Tracking Technologies

Our site uses cookies and similar technologies to enhance your browsing experience, much like how our gear enhances your ride.

• What Are Cookies? Small data files placed on your device that help us remember your preferences, analyze site traffic, and personalize content.
• How We Use Them:
  • Essential Cookies: Required for site functionality, such as adding items to your cart and secure checkout.
  • Performance Cookies: Help us understand how riders navigate our menus (e.g., time spent in Casuals or Jerseys) to improve site design.
  • Targeting/Advertising Cookies: Used to show you relevant gear advertisements on other platforms, based on your browsing history.
• Your Control: Most browsers allow you to control cookies through settings. You can usually refuse or delete cookies, but this may impact site functionality (e.g., saved login details, cart items). Our site may not respond to Do-Not-Track signals from browsers at this time.

7. International Data Transfers

We serve riders across the globe (excluding a few remote/restricted areas). Your information may be transferred to and processed in countries other than your own, including the United States, where data protection laws may differ. We ensure such transfers are governed by appropriate safeguards, such as standard contractual clauses, to protect your data in accordance with this policy and applicable law.

8. Children’s Privacy

RideIcon Shop is engineered for riders and is not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.

9. Changes to This Privacy Policy

The road evolves, and so do we. We may update this policy to reflect changes in our practices, services, or legal requirements. The “Last Updated” date at the top will indicate revisions. We encourage you to review this page periodically. Continued use of our site after changes constitutes acceptance of the updated policy.