Rreturns & Exchanges - RideIcon Shop - https://www.motorgearoffer.com

At RideIcon Shop, we engineer our Airframe Pro helmets, Elsinore jackets, and all riding gear with precision and quality. We stand behind every product that leaves our HQ at 99 Summer Street. However, we understand that sometimes gear needs to be returned or exchanged. This policy is designed with the same clarity and rider-focus that defines our brand.

Our Return & Exchange Promise

We offer a straightforward, 15-day return or exchange window from the date you receive your order. Whether you’re swapping sizes in our Mens Jerseys, returning a pair of Gloves that didn’t fit, or exchanging a Bag for a different style, our process is built for efficiency.

 Key Policy Points Return Window: 15 days from delivery date.
Condition: Items must be unused, unworn, and in original packaging with all tags attached.
Proof of Purchase: Original order number required.
Process Time: Refunds processed within 5-10 business days after we receive and inspect the return.

The Return & Exchange Process: A Step-by-Step Guide

1 Initiate Your Request

Within 15 days of delivery, contact our Rider-Support team at [email protected] with your request. Use the template below to ensure we have all necessary details.

2 Prepare Your Item

Ensure the item is in its original, saleable condition: unused, unwashed, with all original tags, packaging, and protective liners (for helmets). Include any free gifts received with the order.

3 Package and Ship

Securely package the item in its original box or a sturdy shipping box. We recommend using a trackable shipping service. Ship your return to:

RideIcon Shop Returns
99 Summer Street
Manchester, US 06040

Note: Original shipping costs are non-refundable. You are responsible for return shipping costs unless the return is due to our error (wrong item or defective product).

4 Inspection and Completion

Once received at our HQ, our team will inspect the item within 3-5 business days. Upon approval, we will process your refund or ship your exchange.

Return & Exchange Request Template

Copy and paste the template below into an email to [email protected] to expedite your request.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear RideIcon Shop Rider-Support Team, I would like to request a [Return / Exchange] for my recent order. Order Number: [Please Insert] Product Name: [e.g., Elsinore Jacket, Airflite Helmet] Size/Color: [e.g., Medium, Black] Reason for Request: [e.g., Size Exchange, Change of Mind] I confirm the item is unused, in its original packaging, and has all tags attached. Please provide the return authorization and instructions at your earliest convenience. Best regards, [Your Full Name] [Your Phone Number]

Refunds: Timing and Method

Your refund will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).

Processing Time: 5-10 business days after we receive and approve your return.
Bank/Card Provider Timing: Depending on your financial institution, it may take an additional 3-10 business days for the refund to appear on your statement.
Exchange Shipping: For approved exchanges, we will ship the new item via your original shipping method (Standard or Free Shipping) at no additional cost.

Important Exceptions & Non-Returnable Items

Your safety is paramount. Therefore, for hygiene and safety reasons, the following items from our menu are FINAL SALE and cannot be returned or exchanged unless they arrive defective or damaged:

Non-Returnable Products

Helmets (Airframe Pro, Airflite, etc.): Due to strict hygiene and safety regulations, helmets can only be returned if the original internal protective liner is completely sealed and unused, and only if defective.
Custom or Personalized Gear: Any item customized or personalized for you (e.g., specific embroidery on Jerseys or Jackets).
Opened Intimate Apparel: Items where the hygiene seal is broken (e.g., certain base layers in Casuals or Mens categories).
Clearance or Final Sale Items: These will be explicitly marked at the time of purchase.

Defective/Damaged Items: If you receive a defective or damaged product (e.g., faulty zipper on a Field Armor jacket, flawed stitching on Pants), contact us within 48 hours of delivery with photos. We will arrange a prepaid return and immediate replacement or refund.

International Returns

For our global riders (serving most regions worldwide), the process is the same. However, you are responsible for any return shipping costs and applicable customs duties. We recommend declaring the package as a “Returned Good” with minimal value to avoid additional taxes.

Need Help? Contact Our Rider-Support Team

We’re here to ensure your experience is as smooth as your ride.

Email: [email protected]
Address: 99 Summer Street, Manchester, US 06040
Website: www.motorgearoffer.com

We typically respond within 24-48 hours.

RideIcon Shop – Where Safety Meets Style. Engineered for the Road. Built for Riders.

Returns & Exchanges