Engineered for Precision. Delivered with Care.
Last Updated: January 1, 2025
At RideIcon Shop, we engineer performance gear like our Airframe Pro helmets and Elsinore jackets to meet the highest standards of safety and style. We extend that same precision to our shipping and returns process, ensuring clarity and rider-focused service from our HQ at 99 Summer Street to your doorstep, wherever you are in the world.
Our Core Promise
We offer a straightforward, 15-day return or exchange window from the date you receive your order. Whether you’re swapping sizes in Mens Jerseys, returning Gloves that didn’t fit, or exchanging a Bag, our process is built for rider efficiency.
Shipping Information
We ship globally to riders worldwide (excluding a few remote regions). Our goal is to get your gear to you securely and efficiently.
Order Processing & Delivery Timelines
Order Processing: All orders are processed at our HQ within 1-2 business days before shipment.
Delivery Options:
- Standard Shipping: Shipped via DHL or FedEx.
- Delivery: 10-15 business days after shipment.
- Cost: $12.95 (flat rate).
- Free Shipping: Available on orders over $50, shipped via EMS.
- Delivery: 15-25 business days after shipment.
Delivery times are estimates and may vary based on destination and customs processing.
Returns & Exchanges Policy
Key Policy Points
- Return Window: 15 days from the delivery date.
- Condition: Items must be unused, unworn, and in original packaging with all tags and protective liners (for helmets) attached.
- Proof of Purchase: Your original order number is required.
- Process Time: Refunds are processed within 5-10 business days after we receive and inspect the return.
The Step-by-Step Return & Exchange Process
- Initiate Your Request
Within 15 days of delivery, email our Rider-Support team at [email protected]. Use the template below for a swift resolution. - Prepare Your Item
Ensure the item is in its original, saleable condition: unused, unwashed, with all tags, packaging, and protective liners. Include any free gifts received. - Package and Ship
Securely pack the item in its original or a sturdy box. We recommend using a trackable shipping service. Ship to:
RideIcon Shop Returns
99 Summer Street
Manchester, US 06040
Note: Original shipping costs are non-refundable. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item). - Inspection and Completion
Our team inspects returned items at our HQ within 3-5 business days. Upon approval, we will immediately process your refund or ship your exchange.
Return & Exchange Request Email Template
Copy and paste the following into an email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear RideIcon Shop Rider-Support Team,
I would like to request a [Return / Exchange] for my recent order.
Order Number: [Please Insert]
Product Name: [e.g., Elsinore Jacket, Airflite Helmet]
Size/Color: [e.g., Medium, Black]
Reason for Request: [e.g., Size Exchange, Change of Mind]
I confirm the item is unused, in its original packaging, and has all tags attached.
Please provide the return authorization and instructions at your earliest convenience.
Best regards,
[Your Full Name]
[Your Phone Number]
Refunds: Timing and Method
- Method: Refunds are issued to the original payment method used (Visa, MasterCard, JCB, or PayPal).
- Our Processing: 5-10 business days after we receive and approve your return.
- Bank Timing: Depending on your financial institution, it may take an additional 3-10 business days for the refund to appear on your statement.
- Exchanges: For approved exchanges, we ship the new item via your original shipping method at no additional cost.
Important Exceptions & Non-Returnable Items
Your safety is our paramount concern. Therefore, for hygiene and safety reasons, the following items are FINAL SALE and cannot be returned or exchanged unless they arrive defective or damaged:
Non-Returnable Products FINAL SALE
- Helmets (Airframe Pro, Airflite, etc.): Due to strict hygiene and safety regulations, helmets can only be returned if the original internal protective liner is completely sealed and unused, and only if the product is defective.
- Custom or Personalized Gear: Any item customized for you (e.g., specific embroidery on Jerseys or Jackets).
- Opened Intimate Apparel: Items where the hygiene seal is broken (e.g., certain base layers in Casuals or Mens categories).
- Clearance or Final Sale Items: These will be explicitly marked at the time of purchase.
Defective/Damaged Items: If you receive a defective product (e.g., faulty zipper on Field Armor, flawed stitching on Pants), contact us within 48 hours of delivery with photos. We will arrange a prepaid return and immediate replacement or refund.
International Returns
For our global riders, the process is identical. However, you are responsible for return shipping costs and any applicable customs duties. We recommend declaring the package as a “Returned Good” with minimal value to avoid additional taxes.
Need Help? Contact Our Rider-Support Team
We’re here to ensure your experience is as smooth as your ride.
Email: [email protected]
Address: 99 Summer Street, Manchester, US 06040
Website: www.motorgearoffer.com
We typically respond within 24-48 hours.
RideIcon Shop – Where Safety Meets Style. Engineered for the Road. Built for Riders.